Terms and Conditions

Pricing
All prices quoted on www.justbeautifulpm.com.au are in Australian dollars and include 10% GST within Australia only. Customers ordering outside Australia are not subject to GST, unless the law depicts so. Just Beautiful Port Macquarie reserves the right to change prices at any time without notice.

Ordering
Your order will be processed through our secure payment facility powered by Paypal or Square. You will receive an email confirmation once your order has been processed.
Phone – call us at 0265845390 or 0412 272 380 and we will endeavour to take your call immediately or we will get back to you within 24 hours.

Payments
We accept payment via Paypal or Square for online orders. We accept MasterCard, Visa. Orders will only be despatched once your payment is processed.

Availability of Stock
If an item is out of stock we will endeavour to notify you as soon as possible. We will contact you within 24 hours to arrange a refund, organise for your item to be placed on backorder, or to arrange for a suitable alternative for you.

Order process, Shipping and Insurance

Business days are Monday – Friday and Saturday morning. Goods are shipped via Australia Post within 3 business days. If you require insurance on your parcel, please advise at time of order and a quote will be provided.

Returns and Exchanges

Just Beautiful Port Macquarie would like you to be completely satisfied with your purchase. If for some reason an item is not what you expected you may return the item for a refund or exchange. We do not refund shipping costs.

An item will only be accepted for refund or exchange under the following conditions*:

The item is unused and in brand new condition in original packaging (unopened).
A copy of the receipt is included with the goods returned.
The goods are returned within 7 days of the receipt date.
For exchange please email us to arrange at hello@justbeautifulpm.com
* due to Coronavirus/COVID19 we are temporarily suspending exchange of makeup products when you change your mind. Please understand that this is due to the high health risk at the moment.

Ineligible Items:

Sale items are not eligible for refund or exchange. We do not accept returns on orders shipped out of Australia. All orders shipped out of Australia are final.

How to return goods:

Please contact us immediately via email at hello@justbeautifulpm.com stating your invoice number, the reason goods are returned and your preference for exchange or refund.
You must return goods to us within 7 days of receipt and include your invoice.

Return Address:

Just Beautiful Port Macquarie

PO Box 5060
Port Macquarie, NSW 2444

Goods returned damaged due to inadequate return packing will not be refunded or exchanged.

Makeup Artists/Makeup Application Services

These terms and conditions apply to makeup and/or hair services provided by Just Beautiful Port Macquarie

ABN: 47118424838 to you. Upon accepting our quotes/booking a makeup application with Just Beautiful Port Macquarie and its sub-contractors, or affiliates, you agree to the following Terms and Conditions.

Bookings

Making a Booking

Booking a special occasion/formal makeup application can be made anytime up to and including on the day if places are still available. Booking is online via our website and is fully secure upon email confirmation of payment of a deposit. All our makeup application services (Weddings, Special Occassion and Formals) are required to pay a deposit during our busy season (Spring-Summer) in order to secure bookings. This can be done online or in-store.

wedding booking form available here

Standard Terms

Standard booking administrative fee

The online deposit paid at the time of booking is a booking fee which is non-refundable if the booking is cancelled.

All wedding/photo shoot bookings have a standard $50 booking fee which is non refundable from each deposit. We appreciate your understanding on this matter.

Standard Terms applicable to all bookings unless otherwise stated (Weddings/bridal, special occasion, formals, photo shoots)

A booking can only be secured by a deposit (fee is stated online, but usually 30%). No appointment will be honoured without a deposit.
The balance is due no less than 7 days prior to the appointment.
All payments towards the wedding day booking (including but not limited to deposit, balance and payment for cosmetics items) are strictly non-refundable to the extent allowed by law.
You may not reschedule your wedding day booking, unless agreed to by management.
An early morning surcharge is payable if your appointment is earlier than 7am.
A $60 call-out charge is payable if your booking is under AUD $300.
A travel Fee is applicable when traveling to locations outside of Port Macquarie CBD, a quote can be provided upon request.
You are required to provide parking facility for the stylist(s). If you are unable to do so, you are required to reimburse all fees in cash on the same day in relation to the parking if required.
For onsite touch-up service (apart from one-off touch-up service) you are required to provide return transport for the stylist between the preparation location and the site(s).
If you have had a trial appointment with us previously, the same stylist will be dispatched for your wedding day appointment unless he or she becomes unavailable due to unforeseen circumstances. Otherwise we will endeavour to have a replacement makeup artist available.
If you have not had a trial appointment with us previously, you may indicate your preferred stylist(s) but we reserve the right to dispatch any stylist(s) from our team for your wedding day appointment.
We are not obliged to stay if we have completed our work before the estimated completion time. We may refuse to follow any instructions (including posing for photographs) that are outside the scope of our makeup and hairstyling services.

Changes to bookings:-

You may increase services required anytime, subject to availability.
No booked services can be cancelled or changed if:
a) a balance payment has already been made; or
b) you notify us less than 28 days prior to the wedding.
If less than 28 days notice is given you may change the booked services subject to payment of the following cancellation fees:

Service cancelled Cancellation fee (incl. GST)

Bridal makeup $90

Bridal hairstyling $90

Bridesmaid, mother or guest makeup $50 per person

Bridesmaid, mother or guest hairstyling $50 per person

Onsite touch-up service (per hour) $60 per hour

One-off touch-up service $190

Cosmetics item order 60% of the RRP

* Update on Coronavirus/COVID19, if your booking is affected by the recent bans on mass gatherings etc, we will endeavour to work with you for another scheduled date if available, and if our makeup artists are available, however, our standard terms will still apply should you decide to cancel.

Deposits

Special Occassion and Formal Makeup Deposits

Due to the peak season of formals and special events all bookings require a deposit and this ensures your booking is confirmed. The deposit amount is advised on the booking page for each service. If no deposit is paid then we cannot confirm your bookings during our peak periods (Spring-Summer). The booking fee (deposit) is non-refundable.

Wedding Makeup Bookings

All Wedding makeup bookings require a 30% deposit to secure your booking date and makeup artist. Dates will not be held without a deposit and will be treated as bridal research until a deposit is made. Whilst we have a standard fee base, every quote is tailored on an individual basis. Travel fees may apply as well as fees associated with extra equipment or additional staff requirements.

Photo shoot, special occasions and formal makeup

Makeup and hairstyling booking for photo shoot or special occasion can only be secured by a 30% deposit. We are not obliged to keep your appointment without a deposit. From time to time we may honour your booking without a deposit but we are not under any obligation to do so.

The balance is due 28 days prior to the appointment unless otherwise agreed to by management.

Trial Makeup /Hair Applications

Hair and Makeup Trials for Weddings are only available if time or bookings permit.

A trial booking can only be secured by a 30% deposit. We are not obliged to keep your appointment without a deposit. From time to time we may honour your booking without a deposit but we are not under any obligation to do so.
The balance is due 28 days prior to the appointment.
Unless otherwise state, all payments (including deposit and balance) are strictly non-refundable to the extent allowed by law.
You may change the date and/or time of your trial appointment if and only if you notify us/your stylist by email or SMS at least 48 hours before the scheduled appointment. The payment can be transferred to a rescheduled appointment as agreed. The payment will not be refunded if there is no mutually convenient time to reschedule the appointment.
The appointment may only be rescheduled once for each trial booking. If you are unable to attend the rescheduled booking, your payment will not be refunded.
We may refuse to reschedule the appointment if you notify us less than 48 hours prior to the appointment. In this case the payment will not be refunded.
Notwithstanding anything appears in the contrary, booking a trial does not guarantee your wedding day reservation unless we receive a separate deposit for the wedding day.
We will do as much styling as we can in trial sessions (90 minutes for makeup, 90 minutes for hairstyling). At the end of a trial session the quality of makeup and/or hairstyle will not be photographic. You are required to make a separate booking for makeup and hairstyling service prior to a professional photo shoot session.
A trial is non-refundable if you do not go ahead with the wedding booking.
After your trial appointment, we are not obliged to reserve your wedding day for you without a deposit, and we are not obliged to notify you if we no longer have capacity on your wedding day. If you wish to secure your wedding day booking with that stylist, you must pay a deposit.

Request for Makeup Artists

Whilst we will endeavour to appoint a particular Makeup Artist if requested we cannot always guarantee their availability. We do, however do our best to get the same artist but should an artist be sick or unavailable due to circumstances beyond our control, we will endeavour to have another makeup artist is available. Sub-contracted/casual Makeup Artists that work with Just Beautiful Port Macquarie are required to have an ABN and relevant insurance.

Covid Safe Plan and Vaccination requirements

Read the latest Vaccination requirements for businesses here

Privacy

See our Privacy Policy page

Security
We do not collect or record any credit card information you may provide when purchasing products from this website. Your credit card details are processed through a secure online system powered by Paypal or Square. Paypal and Square uses the latest security measures and standards.

Customer Service
Please email us at hello@justbeautifulpm.com with any questions or call us on 0265845390 or 0412 272 380.